How to Get Uber Texts Again
Ridesharing apps have radically inverse the mode nosotros get effectually on the footing. It's not just that being able to guild a machine through an app at whatever time is useful, just historically I enjoyed Uber because I felt like they offered great client service.
Over the years, as the platform has gotten bigger, I feel like that has inverse.
While a vast majority of Uber drivers are professional, given how big the network is you besides have some people trying to pull off scams. In that location are all kinds of them. Only there'southward one kind I can't make sense of. I'm curious if y'all guys tin can assistance me empathise it.
Accepting A Ride And So Ignoring
At that place seems to exist a fairly common scam where Uber drivers are substantially more focused on collecting cancelation fees than driving. This tin come in i of two forms:
- The driver accepting your ride so just ignoring you, hoping that you'll eventually cancel the ride
- The driver accepting the ride, and and then texting with you lot and request you to cancel the ride (they could requite a diversity of reasons for encouraging this)
This is something that happens fairly often, though I estimate I don't fully understand the logic, but I suspect I must be missing something:
- You can request to have a cancelation fee refunded; if information technology is refunded, is the driver still getting the cancelation fee?
- If a driver is establish to be in a situation where Uber is constantly refunding fees (for practiced reason), does the platform non have any activeness?
My Uber State of affairs Yesterday
Last night I got back home to Miami. I had merely gotten off a three hour flight in a middle seat in the 2d to last row of an American plane (for the first time in probably fifteen years, but it was worth information technology to get home early).
I'g only home for the weekend betwixt two trips. In hindsight I regret that because it's Art Basel, 1 of the to the lowest degree pleasant weekends of the yr here (yeah, even less enjoyable than a hot August 24-hour interval).
And so I ordered an Uber when I landed in Miami.
Then I waited… after 10 minutes the car yet hadn't moved, and then I called the driver. He didn't answer. Then and then I messaged him. The message showed as "Read," simply he didn't respond.
I waited another five minutes, and and then I called him. He didn't answer.
So subsequently some other 5 minutes I figured I'd do some reverse psychology. I assumed he wanted me to just give up and abolish the ride, and so I messaged him telling him to take his fourth dimension. He also read that.
I wasn't about to cancel the ride, so I kept the ride "alive," and in the meantime got in a taxi, which was a whole different experience also ("Man information technology has been crazy busy but anybody has been paying with credit card, and so can you pay me in cash then I have gas money?" That's. Not. How. That. Works.).
Finally afterward over 30 minutes I decided to cancel the ride. There was a $10 fee, though I disputed it and it was immediately refunded. Sad yous had to "drive" 31 minutes for me. Alejandro!
Bottom Line
Surprisingly this guy had a good Uber score and literally thousands of rides backside him. So I can't say with 100% certainty that he was a scammer, in the sense that I'one thousand not convinced he was trying to brand a "living" through cancelation fees.
One thing is for sure, though — he was extremely unprofessional, not responding to any of my calls or letters for over 30 minutes.
Even beyond this ride, in that location are much clearer examples of drivers doing everything they can to get people to abolish rides in lodge to get cancelation fees.
And so that'due south why I'm curious nigh the inner-workings of Uber. Exercise drivers ever get to continue the cancelation fee, even if information technology'southward refunded? Are they only cyberbanking on people non requesting a refund? Is there some indicate at which drivers tin can be in trouble for having an unusually high number of cancelations/disputes?
To fellow Uber passengers, have you faced a similar situation?
Meet Ben Schlappig, OMAAT Founder
Source: https://onemileatatime.com/uber-scam/